The Opera Center Coordinator works closely with the Opera Center Management team (Opera Center Director, Opera Center Manager, and Opera Center Facilities and Technical Manager) to ensure that the Opera Center is a welcoming, motivating, stimulating facility that allows artists and artistic staff to produce excellent work in a supportive and caring environment that understands their unique pressures and needs. The Opera Center Coordinator contributes to the National Opera Center’s success by ensuring the highest customer service and quality standards are met. This is accomplished by providing each customer with prompt service, attention and the highest value product.
The Opera Center Coordinator reports to the Opera Center Manager and the Opera Center Facilities and Technical Manager. Primary responsibilities include, but are not limited to:
- Serve as Supervisor-on-Duty
- Oversee opening/closing procedures, planning shift assignments with the Customer Service Associate (CSA) staff
- Coordinate day-of event logistics, including room set-ups and strikes
- Serve as first level back-up for all CSA duties and help answer questions and resolve client concerns that may arise
- Provide mid-level technical support for event equipment (e.g., P/A system with microphones, projection with audio, conferencing system, etc.)
- Ensure facility cleanliness and upkeep
- Enact emergency response actions as appropriate
- Support Opera Center Management with:
- The planning, scheduling and invoicing of house accounts;
- The training of new staff;
- Scheduling technical contractors; and
- Fulfilling special A/V technology, lighting and recording requirements for rentals as needed.
- Excellent interpersonal skills to work with and motivate all levels of staff, volunteers, artists and outside constituents.
- Excellent oral and written communication, collaborative and administrative skills and a keen attention to detail.
- Knowledge of and experience with technical production processes and current technology including audio/video recording, lighting video projection and conferencing equipment.
- Experience in studio/theatre rental facilities is preferred. Knowledge of opera/vocal arts is a major plus.
Position requires lifting and carrying weight in excess of 40 lbs. as well as the ability to bend, twist and reach. Ability to climb ladder and step ladder and comfortable at a height of 20 feet. Position also requires working nights and weekends as per the weekly schedule.
OPERA America (operaamerica.org), the national nonprofit service organization for opera, leads and serves the entire opera community, supporting the creation, presentation and enjoyment of opera. Founded in 1970, OPERA America has a long tradition of supporting opera companies and artists to advance the field. Over the past 25 years, the organization has awarded nearly $13 million in grants to develop new operas and music-theater works, foster innovative opera productions, engage audiences for opera, and increase diversity across the field.
OPERA America owns and operates the National Opera Center, at 330 Seventh Avenue, New York City. The National Opera Center, which also houses OPERA America’s administrative offices, contains three large audition/performance/rehearsal venues with removable seating for up to 70 people, ten vocal studios, a media suite equipped for recording and streaming, a score and recording library, meeting and hospitality spaces, state-of-the-art technology, and work stations.
The National Opera Center is widely recognized as the informal headquarters and base of operations for the opera industry and serves as a catalyst for the field’s long term health and creativity. The facility serves the full range of activities essential to the field’s work including auditioning, vocal and dramatic coaching, design presentation, co-productions, group meetings (with videoconferencing capabilities), professional development seminars, donor hosting and cultivation, and research. It is the locus for the conduct of industry business, bringing together administrators, creative artists, professionals and patrons from across the country and around the world.
Part-Time/Non-Exempt. $16-$18/hour, 28 hours/week (including nights and weekends).
To apply, send cover letter and resume to email@example.com. Please list: Opera Center Coordinator in subject line. No phone calls accepted.