Our Returns Policy If you receive a damaged, defective or incorrect item, you may return it to OPERA America within 30 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error. We will only issue partial refunds for the return of certain items, including: Any item that is returned more than 30 days after delivery. Any book that has obvious signs of use. Any CD, DVD, or VHS tape that has been opened (taken out of its plastic wrap). Any item that is not in its original condition, is damaged, or is missing parts. Memberships are non-refundable. Questions? Contact Paul Gosselin, Membership and Development Manager, at 212-796-8620, ext. 214 or PGosselin@operaamerica.org.