Web Site:www.lyricopera.org
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Lyric Concierge RepresentativeSeasonal
Inbound Call Center RepresentativePart-Time
Lyric Concierge Representative
SUBMITTED DATE: 3/29/2019

Reports to: Call Center Manager
Status: Part-time, Seasonal

Lyric Opera of Chicago exists to provide a broad, deep and relevant cultural service to the Chicago region and the nation, and to advance the development of the art form of opera.

The Lyric Concierge Representative is a representative of the Audience Service department, interacting heavily with patrons during each schedule production and special event, both at Lyric and off-site. They are responsible for working with patrons to better their experience at Lyric by answering questions and engaging the audience with knowledge of our house, our productions, and opera.

Duties and Responsibilities
Interacting with patrons before each Lyric production through the first intermission. Answer general front of house questions, ticketing inquiries, policy inquiries, validate parking vouchers, suggest hotel and dining recommendations, inform patrons of other services we offer. Working knowledge of Tessitura and answering calls when not on site. Making confirmation phone calls to patrons with restaurant and opera bus reservations. May be asked to assist with larger Audience Service related projects. Assist seasonal staff and visitors with questions and directions (on- and off-site destinations). As the business evolves, so may this role. These duties may change as Lyric’s leadership identifies the need at any time

Job Requirements Knowledge and Skills 

  • College degree
  • Experience in the performance arts
  • Ability to multitask under pressure
  • Excellent written and spoken communication skills
  • Experience working in a team environment
  • Facility with Microsoft Word and Excel
  • Knowledge of operatic repertoire is required
  • Foreign language skills are preferred
  • Ability to regularly work performance dates is required
  • Working knowledge of Tessitura preferred /desirable
  • Hospitality experience is preferred
  • Effective organizational, and interpersonal skills are essential, along with a demonstrated orientation to customer service. The ability to adapt quickly to changing priorities, maintain a professional demeanor under pressure, and keep sensitive information confidential is required. Previous experience in an “in-person” customer service role would be a definite plus, as would a working knowledge of the opera.

Work Conditions
Schedule: Part-time, Seasonal 
The hours correspond with the performance schedule both at Lyric and off-site. Work begins 2-3 hours prior to a performance and extends through first intermission. Additionally, hours will be required to make phone calls to patrons who have made reservations for either on-site dining options or the opera bus. May work up to 29 hours.

How to Apply
Please forward a resume and cover letter denoting the position of interest to the Human Resources Department at jobs@lyricopera.org

Lyric Concierge Representative – West Side Story (May 3 – June 1)

Concierge Hours

1:30pm Show: 11:30am – 3:30pm*
7:00pm Show: 5:30pm – 9:00pm*
8:00pm Show: 6:30pm – 10:00pm*

* End Time subject to change. Concierge stays through the intermission.

Performance Days and Times

Friday, May 3 at 7:00pm
Saturday, May 4 at 7:00pm
Sunday, May 5 at 1:30pm
Thursday, May 9 at 7:00pm
Friday, May 10 at 8:00pm
Saturday, May 11 at 1:30pm
Saturday, May 11 at 7:00pm
Sunday, May 12 at 1:30pm
Tuesday, May 14 at 7:00pm
Wednesday, May 15 at 1:30pm
Thursday, May 16 at 1:30pm
Thursday, May 16 at 7:00pm
Friday, May 17 at 7:00pm
Saturday, May 18 at 1:30pm
Saturday, May 18 at 7:00pm
Sunday, May 19 at 1:30pm
Tuesday, May 21 at 7:00pm
Wednesday, May 22, at 1:30pm
Wednesday, May 22 at 7:00pm
Thursday, May 23 at 7:00pm
Friday, May 24 at 7:00pm
Saturday, May 25 at 1:30pm
Saturday, May 25 at 7:00pm
Sunday, May 26 at 1:30pm
Tuesday, May 28 at 7:00pm
Wednesday, May 29 at 1:30pm
Wednesday, May 29 at 7:00pm
Thursday, May 30 at 7:00pm
Friday, May 31 at 7:00pm
Saturday, June 1 at 1:30pm
Saturday, June 1 at 7:00pm
Sunday, June 2 at 1:30pm


Questions?
Questions about Membership or this application? Please contact Vincent Covatto, organizational membership manager, at VCovatto@operaamerica.org or by calling 646.699.5237.
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