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POSITIONTYPE
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Vice President for Principal GiftsFull-Time
Vice President for Individual and Organizational GivingFull-Time
Institutional Partnerships AssistantFull-Time
Senior Director of Development OperationsFull-Time
Gift Planning InternshipSeasonal
Assistant, Office of the General DirectorPart-Time
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Special Events Summer InternshipFull-Time
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Digital Marketing Summer InternshipPart-Time
Data Analytics Summer InternshipPart-Time
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Group Sales Summer InternshipPart-Time
Graphic Design Summer InternshipPart-Time
Manager of Prospect ResearchFull-Time
Telefund Call Center RepresentativePart-Time
Lyric Concierge RepresentativeSeasonal
Inbound Call Center RepresentativePart-Time
Telemarketing Call Center Representative
SUBMITTED DATE: 4/17/2019

Position: Telemarketing Call Center Representative
Reports To: Phone Sales Supervisor
Status: Part-time (up to 29 hrs/wk), Non-Exempt
Compensation: Hourly Rate Plus Commission

Lyric Opera of Chicago exists to provide a broad, deep and relevant cultural service to the Chicago region and the nation, and to advance the development of the art form of opera. 

Our Call Center Representatives provide stellar customer service as they engage Lyric donors, subscribers, and audience members in outbound telemarketing interactions.


Duties and Responsibilities:
  • Initiate outbound calls with enthusiasm to solicit donations or subscriptions
  • Connect emotionally with patrons and serve as an enthusiastic ambassador of the organization
  • Document all patron transactions, information updates, and communications in CRM systems
  • Handle personal information with extreme confidentiality
  • Demonstrate the savvy sales skills to cross-sell and up-sell to best suit the patrons’ interests and receptivity
  • Demonstrate the ability to solicit donations from patrons of the Lyric Opera
  • Cross-train with other ticketing staff on Lyric sales tactics and initiatives
Management retains the right to change or add duties of the position at any time.


Knowledge and Skills:
  • Demonstrated customer service experience
  • Demonstrated ability to maximize customer/patron retention and sales
  • Ticketing and/or phone sales experience a plus
  • Outstanding telephone communication skills
  • Strong interpersonal skills
  • Demonstrated detail orientation and aptitude to stay organized
  • Ability to work and think independently, a motivated self-starter who also works well in a larger team.
  • Must have basic knowledge of opera
  • Must be able to work evenings and weekends

Work Conditions:
  • Sitting for extended periods of time.
  • Flexible hours. Hourly rate plus commission
  • Ability to operate a computer keyboard, mouse, and to handle other office equipment.
  • Ticketing core business hours: 9am – 9pm Weekdays, 10am-5pm Saturdays, 10am-2pm Sundays 
  • Most shifts will be scheduled with a morning/evening split

How to Apply:
Please forward a resume and cover letter denoting the position of interest to the Human Resources Department at audienceservices.apply@lyricopera.org, or mail to: Lyric Opera of Chicago, Attention: Human Resources, 20 N. Wacker Drive, Suite 860, Chicago, IL 60606. Please let the subject line indicate the position(s) for which you are applying within the Audience Services Department.

Questions?
Questions about Membership or this application? Please contact Vincent Covatto, organizational membership manager, at VCovatto@operaamerica.org or by calling 646.699.5237.
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