Web Site:www.santafeopera.org
Phone:505-986-5955
Fax:505-986-5999
Facebook:https://www.facebook.com/santafeopera
Twitter:https://twitter.com/santafeopera
YouTube: https://www.youtube.com/user/TheSantaFeOpera
Other Postings
POSITIONTYPE
Marketing and Website ManagerFull-Time
Technical Support Analyst
SUBMITTED DATE: 7/25/2019

The Santa Fe Opera is a beautiful venue set in the high desert of New Mexico.  This is a summer festival season, in a company of 75 year round employees and approximately 700 at the height of the season.

Administration works year round, and is based in Santa Fe.

This position reports to the Director of IT, and is a full time position.

Duties: 

Install, maintain, troubleshoot, and repair users’ computer hardware, software and peripherals.

Analyze current and proposed departmental/user hardware and software systems; develops and maintains complex systems for the various constituencies within the unit.

Liaison to computer hardware and software vendors for technical support in problem resolution and warranty claims on users’ installations

Maintain inventory records and document all changes including upgrades, replacements and other intervention to users’ computer and peripheral hardware and software.

Maintain supply of toner and ink for the variety installed printers and install for users as required

AV and video conferencing support for meetings.

Skills Needed

A bachelor’s degree in computer science or equivalent training and four years of professional experience in PC maintenance and troubleshooting

Excellent interpersonal, verbal and writing skills to accommodate a wide range of user skill levels

Excellent problem solving and organizational skills

The ability to multitask effectively under pressure and meet deadlines

The ability to work in a self-directed manner and to take the initiative in identifying and solving problems

Additional Skills

Windows 7/10 experience, Apple products, Video Conferencing products, Smart phone configuration, Remote Desktop Support, VOIP support, SQL Server, Web Configuration, WAP configuration, PC Imaging

Preferred skills

Tessitura

Sage 100

Numara Track-it

Papercut

Time Clock Plus

MCSE

A+ Certification

Industry Knowledge of Opera

 

Please apply through the company's web site, www.santafeopera.org

 



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Questions about Membership or this application? Please contact Vincent Covatto, organizational membership manager, at VCovatto@operaamerica.org or by calling 646.699.5237.
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