The Cleveland Orchestra

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Position Type: Full-Time

Director of Development Operations

TITLE: Philanthropy & Advancement

DEPARTMENT: Philanthropy & Advancement

REPORTS TO: Chief Development Officer

STATUS: Full Time, Exempt

DATE: July 2019



The Director of Development Operations is a key leader in the Philanthropy & Advancement department, providing strategic and tactical leadership in data operations, reporting and analysis, broadbase giving campaigns and communications, as well as administrative budgetary support. The Director of Development Operations will work in collaboration with other P&A team members, as well as other Orchestra administration staff.

The successful candidate will have a strong work ethic, boundless energy, enthusiasm, and sense of humor. The position requires someone who is articulate, thrives on challenges, works well under pressure, is a self-motivated team player, is well organized and is good at multi-tasking. A quick learner, the successful candidate has good judgment and is able to grasp standard fundraising technologies and techniques easily. An interest in classical music or the arts is desirable.



Data Management

  • Using your extensive knowledge of donor relational databases, data best practices and analytics you will work closely with the Development Database Manager, Development Operations Coordinator, and Development Operations Associate to ensure the integrity and viability of The Cleveland Orchestra’s patron information to: Develop and manage metrics and benchmarks to evaluate the fundraising performance; Provide reporting and analysis that allows the P&A department to prioritize and organize cultivation and solicitation strategies; Develop improved reporting and analysis for prospect management and donation tracking; Identify opportunities for improvements within existing development systems and platforms.
  • Work collaboratively with in-house staff to direct and develop the use of the database so as to produce reports and metrics that will assist in increased contributed support at all levels and in all campaigns.
  • Develop donor-centric systems for identification, cultivation, solicitation and  stewardship of donors for all campaigns (individual, institutional and special events).
  • Manage training and support for department wide education and best practices for Tessitura.

Annual Fund

  • Provide strategic and tactical direction to assist the Annual Fund team (Associate Director and Manager)’s direct mail and telefunding campaigns, with the view to growing both the revenue and number of donors, as well as increase the retention rates of these programs.
  • Direct and support campaign planning, monitoring and evaluation.
  • Develop metrics and systems using data to identify and qualify major gift and planned giving prospects.
  • Supervise the management of telefunding contractor by the Associate Director and Manager.


  • Provide strategic and tactical direction to the Communications staff regarding the strategic creation and maintenance of marketing and communication materials for fundraising campaigns, as well as for philanthropic content in the program book and on The Cleveland Orchestra website.
  • Work with staff to develop an annual philanthropic communication strategy, ensuring consistent and effective messaging for all fundraising efforts (annual fund, corporate, special events, planned giving).
  • Assist with development and monitoring of line communications budgets.

Assist the CDO with the annual and monthly management of revenue and expenses for the department, as well as cash flow monitoring and pledge monitoring and collection



  • Development Database Manager
  • Associate Director, Annual Fund
  • Development Communications Manager



  • University degree or comparable work experience.
  • Minimum of 5 years of fundraising experience.
  • Superior writing and organizational skills.
  • Creative, self-starting skills, yet team-player attitude.
  • Superior interpersonal and communications skills to successfully interact with a diverse group of people both internally and externally. This position will communicate regularly with donors and prospects via email, phone, and in-person.
  • Proven track record in data management and analytics; annual giving programs, including experience with electronic, direct mail and Telefunding; Communications including knowledge of print and electronic production, as well as familiarity with social media.
  • Experience using Tessitura, Raiser’s Edge or other fundraising software.
  • Expert level experience with Microsoft Office, including Word and Excel.
  • Ability to manage staff and work collaboratively with colleagues across the organization.
  • Must be able to travel between locations (Severance Hall and Blossom Music Center) as well as to local and regional meetings and events.
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays.
  • Ability to successfully prioritize to manage multiple projects and deadlines.
  • Demonstrated independent, mature judgment with the ability to consistently maintain a professional image and demeanor.


  • Knowledge of the Cleveland business, philanthropic, and social community.
  • Previous experience with an arts organization.
  • An interest in classical music.



  • The physical requirements of this position are related to a standard office environment. Must be able to utilize a phone, computer and screen, and other office equipment. While performing the duties of the job, the employee is required to hear, talk and primarily sit; occasionally stand, walk, reach, stoop, or kneel. Must be able to occasionally lift up to 25 pounds



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Questions about Membership or this application? Please contact Vincent Covatto, organizational membership manager, at or by calling 646.699.5237.
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All OPERA America facilities are handicapped accessible. The National Opera Center features ground-level entry with elevators to the venue. All spaces are wheelchair accessible, and modular seating can be arranged to accommodate wheelchair users for all programs and performances. Handicapped accessible restrooms are available on all floors.
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