Web Site:www.houstongrandopera.org
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Customer Care Representative
SUBMITTED DATE: 8/15/2019

Job Title:              Customer Care Representative

Department:        Marketing-Customer Care Center

Reports To:         Customer Care Team Leads/Customer Care Manager

Classification:     Part-time, Non-exempt

 

Summary

Represent HGO for customers in the Customer Care Centre, in Box Office, and at any external events.

 

Essential Duties and Responsibilities

 

  • Maintain the highest level of Customer Service with each encounter by having a friendly, professional and helpful demeanor, paying close attention to detail, and ensuring patrons are handled appropriately and receive personalized attention with each customer interaction.
  • Talk and transact with customers by phone, web chat, e-mail, and in Box Office regarding single ticket sales and subscription ticket sales as well as inquiries related to their accounts.
  • Assist customers with ticket exchanges, supplying them with new seats and properly documenting the transaction.
  • Process donations, additional ticket purchases, duplicate requests and donated tickets via the telephone and web chat service.
  • Handle inquiries regarding directions, parking, performance times and dates, and all other opera related questions.
  • Prepare and file tickets for Mailing and Will Call.
  • Work in the Box Office on scheduled day shifts and performance nights.
  • Work all other Customer Care stations as required, at Wortham Theater and other venues.
  • Assist other HGO departments and HGOco with various projects and events as needed.
  • Help with the set up and take down of equipment, signs and other duties as assigned.

 

Special job characteristics

Non-profit experience preferred.  Knowledge of opera and arts preferred, but not required. 

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Essential Job Requirements

Must possess superb customer service skills in gathering and verifying subscriber information, responding to inquiries, and explaining company policy in a professional manner.  Must be a team player with a positive attitude and a willingness to learn.  Attention to detail and strong organizational skills are a must.  Evening and weekend work is required as well as the ability to bend, stoop, sit and sometimes lift up to 20lbs.

 

APPLICATION INSTRUCTIONS:

To apply for this position, please visit Houston Grand Opera’s job board at www.houstongrandopera.org/work. RESUMES ACCEPTED UNTIL FILLED.

 

Houston Grand Opera is an Equal Opportunity Employer.  Candidates for employment are considered without regard to race, color, sex, creed, religion, national origin, sexual preference, age, non-job related disability, or marital status. 

 


Questions?
Questions about Membership or this application? Please contact Vincent Covatto, organizational membership manager, at VCovatto@operaamerica.org or by calling 646.699.5237.
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