Web Site:www.lyricopera.org
Phone:312-332-2244
Fax:312-419-8345
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Twitter:https://twitter.com/lyricopera
YouTube:youtube.com/user/LyricOperaofChicago
Other Postings
POSITIONTYPE
Fund for Lyric CoordinatorFull-Time
Associate Director of the Fund for LyricFull-Time
Human Resources CoordinatorFull-Time
Gift Planning AssociateFull-Time
Digital Marketing AssociateFull-Time
Telemarketing Call Center RepresentativePart-Time
Telefund Call Center RepresentativePart-Time
Special Events Summer InternshipPart-Time
Public Relations Summer InternshipPart-Time
IT Operations InternshipPart-Time
Gift Planning Summer InternshipPart-Time
Artistic Operations Summer InternshipPart-Time
Human Resources Summer InternshipPart-Time
Group Sales Summer InternshipPart-Time
Video Digital Content Summer InternshipPart-Time
Marketing Summer InternshipPart-Time
Graphic Design Summer InternshipPart-Time
Dramaturgy Summer InternshipPart-Time
Digital Marketing Summer InternshipPart-Time
Data Analytics Summer InternshipPart-Time
General ManagerFull-Time
Inbound Call Center Representative
SUBMITTED DATE: 2/14/2020

REPORTS TO:  Phone Sales Supervisor

STATUS:          Part-time (up to 29 hrs/wk), non-exempt

 

Through artistic excellence coupled with innovative, relevant programming; initiatives to connect with and grow new audiences; engagement with communities to ignite creativity across Chicago; and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. This collaborative vision will deliver ever more exciting, thought-provoking and inclusive audience and community experiences – while increasing the gravitational pull of our art form, our company, and our city.

Our Call Center Representatives provide stellar customer service as they engage with Lyric patrons.

 

DUTIES AND RESPONSIBILITIES:

  • Answer inbound patron calls in a timely manner with the intent to sell.
  • Demonstrate the savvy sales skills to cross-sell and up-sell to best suit the patrons’ interests and receptivity.
  • Demonstrate the ability to solicit donations from patrons of the Lyric Opera.
  • Serve as back-up to Lyric’s primary Office Coordinator as needed/scheduled.
  • Handle personal information with extreme confidentiality.
  • Process reservations for Lyric Opera Bus, On-Site Restaurants, Opera Insider Classes, and other specialty events.
  • Assist with office projects.
  • Other duties as assigned. As the business evolves, so may this role. Specific duties may change as Lyric’s leadership identifies the need at any time.

 

KNOWLEDGE AND SKILLS:

  • Demonstrated customer service experience.
  • Demonstrated ability to maximize sales and patron retention.
  • Ticketing and/or phone experience a plus.
  • Outstanding telephone communication skills.
  • Strong interpersonal skills.
  • Demonstrated detail orientation and aptitude to stay organized.
  • Ability to work and think independently, a motivated self-starter who also works well in a larger team.
  • Knowledge of Tessitura a plus.
  • Must have basic knowledge of opera.
  • Must be able to work evenings and weekends.

 

WORK CONDITIONS:

  • Sitting for extended periods of time.
  • Flexible hours. Commission is seasonal.
  • Ability to operate a computer keyboard, mouse, and to handle other office equipment.
  • Ticketing business hours: 9am-7:30pm Weekdays, 10am-7:30pm Saturdays, 10am-2pm Sundays

 

 

The Lyric Opera of Chicago is committed to enhancing our diverse work environment and is proud to be an equal opportunity employer. Lyric does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.


Questions?
Questions about Membership or this application? Please contact Vincent Covatto, organizational membership manager, at VCovatto@operaamerica.org or by calling 646.699.5237.
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