Patron Associate
DESCRIPTION
The Patron Associate is responsible for providing administrative support for the Patron Office. This includes providing telephone customer service to Met Patrons, as well as an array of administrative duties related to coordinating solicitation efforts and administering the benefits of the Patron Program.
Primary Responsibilities
Field inquiries from Patrons via the Patron Office telephone line and Patron Program email inbox and assist Patrons with their day-to-day needs, providing warm/courteous service.
Assist with daily gift booking. (Stocks, wires, anonymous gifts, pending checks)
Facilitate solicitation and fulfillment emails to donors
Check for accuracy and mail Patron acknowledgement letters
Coordinate membership upgrade emails.
Maintain exclusive membership web content.
Ensure accuracy of memberships and related activities within our fundraising database.
Assist in monthly Patron billing process
Review and prepare for approval all invoices for expenses incurred by the Patron Dept. Assist in the creation of the Patron Department annual budget and reforecast.
Assist with Patron activities/events and Backstage Tour check-in when needed.
Provide administrative support to the Director of Patron and Young Associate Giving.
Other duties as required that serve to best support the Patron Office team.
Skills and Qualifications
BA degree and 1 year + experience in a customer service or administrative role
Excellent communication skills
Experience working with the public.
Pleasant and professional demeanor.
Proficiency in Microsoft Office. Experience with fundraising database such as Tessitura (preferred) or Raiser’s Edge.
Enthusiastic, detail-oriented and self-motivated
Occasional weekend or evening events required
Physical Demands
Energetic team player who works well with all personality types
Ability to multi-task, prioritize, and problem-solve in a fast-paced work environment
Hybrid schedule that varies by time of year.
BENEFITS
Pay Range: $42,000 - $45,000 Annual
Full Medical, Dental and Vision Benefits.
HOW TO APPLY
Please apply at the link provided.
Application Email/Link: jobs.lever.co/metopera/a4bce122-7c85-47a4-b937-346bed778939