Guest Experience Manager
DESCRIPTION
The Guest Experience Manager is a critical member of Des Moines Metro Opera’s full-time staff and is responsible for handling all aspects of ticket sales for the summer festival and other ticketed events such as the Wine, Food & Beer Showcase, the Opera Gala, Artist Recitals, and special guild events. The position will process all ticket orders throughout the season and will serve as the face of the Box Office at every opera performance, acting as concierge to DMMO patrons while managing and training a small staff of employees during the summer season.
In addition to the ticketing functions for the company, the Guest Experience Manager works in collaboration with the Director of Marketing and the Director of Advancement to execute a strategy for excellent guest experiences at every level of the customer journey as well as all DMMO events including consideration of accessibility and communication functions with patrons. The Guest Experience Manager serves as the company’s primary source of communication following the sale of a ticket and leading up to and immediately following the performance. Additionally, the Guest Experience Manager serves as primary coordinator for patron amenities at performances such as wayfinding signage, parking information, dining and concession options, and developing concierge and other partnerships with hotels, restaurants and shuttle services.
Desired Start Date: September 2, 2024
BENEFITS
Pay Range: $45,000 - $50,000 Weekly
Competitive health, life, disability, and retirement plan, and generous PTO. Salary range is $45,000-$50,000 dependent on experience and qualifications.
HOW TO APPLY
Submit resume and cover letter, by email or by mail to:
Des Moines Metro Opera
Attn: Scott Arens, Director of Marketing and Public Relations
106 West Boston Avenue
Indianola, IA 50125
sarens@dmmo.org
Application Email/Link: desmoinesmetroopera.org/documents/cms/docs/Employment/Guest-Experience-Manager---DMMO.pdf